Returns & Exchanges
At Brown Living, we stand by the quality of our eco-friendly products and offer a 14-day return window for items in their original, unused condition. If you are not completely satisfied with your sustainable purchase, we are here to help facilitate a smooth exchange or refund.
Initiate Request
Log into your account dashboard and select the specific order to submit a formal return or exchange request within 14 days of delivery.
Quality Inspection
Ensure the product is placed in its original plastic-free packaging with all tags intact to qualify for a successful return process.
Package Pickup
Once approved, our carbon-neutral logistics partner will be dispatched to collect the item from your doorstep at a scheduled time.
Receive Refund
After our warehouse team verifies the item's condition, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing